SiteDNA

Quick steps to fix email delivery issues with SiteDNA, including spam filters, safe sender lists, and when to contact your IT team.

What should I do if I'm not receiving emails from SiteDNA?

If you or your team members are not receiving emails from SiteDNA (@sitedna.ai), including notifications, issue reports, account invitations, or other communications, this guide will help you resolve the issue.

IT Guide: Allow listing SiteDNA email

Quick troubleshooting steps to try when something in SiteDNA isn't working, and how to report the issue to our team.

What should I do if something isn't working?

Learn how to recover site walk issues that didn't sync, including what to do if you see a retry banner or need to update the app.

What should I do if my site walk issues didn't save?

What to do if your SiteDNA account is empty or you don't see your company's properties after signing up.

Why don't I see my company's properties after signing up?

Michelle Ennis

SiteDNA Admin

Troubleshooting

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Try using different keywords or checking for typos.

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Find answers and get help from Intercom Support and Community Experts

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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