SiteDNA

Quick steps to fix email delivery issues with SiteDNA, including spam filters, safe sender lists, and when to contact your IT team.

What should I do if I'm not receiving emails from SiteDNA?

If you or your team members are not receiving emails from SiteDNA (@sitedna.ai), including notifications, issue reports, account invitations, or other communications, this guide will help you resolve the issue.

IT Guide: Allow listing SiteDNA email

Quick troubleshooting steps to try when something in SiteDNA isn't working, and how to report the issue to our team.

What should I do if something isn't working?

Learn how to recover site walk issues that didn't sync, including what to do if you see a retry banner or need to update the app.

What should I do if my site walk issues didn't save?

SiteDNA Admin

Michelle Ennis

Troubleshooting

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