Most email delivery issues are caused by spam filters or company security tools blocking messages from new senders. Here are a few quick steps you can try to fix it.
Steps
Check your spam, junk, or quarantine folder Look for emails from @sitedna.ai. If you find any, mark them as "Not Spam" or "Safe Sender." If your organization sends you quarantine digest emails, look for our messages there and select "Release" or "Release and Allow Sender."
Add @sitedna.ai to your safe senders or contacts
Outlook: Go to Settings > Mail > Junk Email > Safe Senders and add @sitedna.ai
Gmail: Add our email address to your Google Contacts, or open one of our emails, click the three-dot menu, select "Filter messages like this," and choose "Never send to spam"
Apple Mail: Add our email address to your Contacts app
Other email clients: Look for options labeled "Safe Sender," "Approved Sender," or "Allow List"
Contact your IT department If steps 1 and 2 don't resolve it, your IT team may need to allowlist @sitedna.ai in your organization's email security platform. Forward them our technical guide for IT administrators — it includes everything they need.
Good to Know
This affects all types of SiteDNA emails — account invitations, password resets, notifications, and reports.
If you've tried the steps above and still aren't receiving emails, chat with us and include: the email address affected and what you were trying to do (sign up, accept an invite, or reset your password).
Still need help? Chat with us using the support icon — include the email address that's not receiving messages and we'll sort it out.