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What should I do if my site walk issues didn't save?

Learn how to recover site walk issues that didn't sync — including what to do if you see a retry banner or need to update the app.

Written by Michelle Ennis
Updated over 2 weeks ago

If your issues didn't sync after a site walk, you can recover them in a few steps. Most of the time a quick retry is all it takes.

Steps

If you see a banner in the app:

  1. Tap Review in the banner.

  2. Tap Retry.

  3. If the retry doesn't work, send us a message with your company name and as much information as possible:

    1. Property name

    2. Date and time of when the attempt was made

SiteDNA mobile app showing the blue banner that reads '6 issues failed to upload' with a Review button on the right.

If you don't see a banner (older app version):

  1. Do NOT delete the app.

  2. Go to your device's app store and update SiteDNA to the latest version.

  3. Once updated, open the app — your issues should appear.

If you have the latest version and you don't see a banner and the data is missing:

  1. Send us a message with your company name and as much information as possible:

    1. Property name

    2. Date and time of when the attempt was made

    3. Images of the issue

Good to Know

  • Deleting and reinstalling the app may cause you to lose unsynced data — always update instead.

  • The retry banner only appears in newer versions of the app.

Still need help? Chat with us using the support icon — we're happy to help.

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