If your issues didn't sync after a site walk, you can recover them in a few steps. Most of the time a quick retry is all it takes.
Steps
If you see a banner in the app:
Tap Review in the banner.
Tap Retry.
If the retry doesn't work, send us a message with your company name and as much information as possible:
Property name
Date and time of when the attempt was made
If you don't see a banner (older app version):
Do NOT delete the app.
Go to your device's app store and update SiteDNA to the latest version.
Once updated, open the app, and your issues should appear.
If you have the latest version and you don't see a banner and the data is missing:
Send us a message with your company name and as much information as possible:
Property name
Date and time of when the attempt was made
Images of the issue
Good to Know
Deleting and reinstalling the app may cause you to lose unsynced data, always update instead.
The retry banner only appears in newer versions of the app.
Still need help? Chat with us using the support icon, we're happy to help.